Face masks are final sale unless item is damaged. Contact us right away if mask is damaged.
We have carefully crafted our special collection of children’s clothing for you to receive a product that has been ethically manufactured with the highest standards.
If for any reason you are not pleased with your order, Kid's Dream will provide a prepaid return label (US orders) and accept return of unworn, unwashed, undamaged or defective merchandise with tags within 30 days of order date or within 15 days of the delivery date, whichever is longer. Email us with your order number and reason for return/exchange to firstname.lastname@example.org.
- Exchange & Store Credit are processed at full value paid (no restocking fee)
- Refunds are subject to a 15% restocking fee
No refunds, credits, or exchange will be issued on sale items, web specials, final sale, or custom items. Shipping fees & duty cannot be refunded.
Customer satisfaction is our number 1 goal. If you are outside of this return window but wish to discuss an exchange, please email us. We will be happy to assist you.
You can purchase Kover Return Assurance at checkout if you want the option to return and receive a refund on non-refundable item (sale item & custom dress). If you choose to not purchase Kover Return Assurance, your purchase is final sale. You can learn more about Kover Return Assurance below.
Kover Return Assurance Policy
ABOUT KOVER RETURN ASSURANCE
Get peace of mind while purchasing final sale items when you add Kover Return Assurance.
You’ll have the option to return eligible final sale items by adding Return Assurance at checkout. We’ll calculate the cost based on all eligible items in your cart. Some exclusions will apply.
All standard return policies apply to eligible item(s). The item(s) must be new, unworn, unwashed, undamaged, and in the original packaging with tags attached.
Returns must be initiated within 30 days of your delivery date or within 15 days of your order date whichever is longer.
To initiate a return, please email email@example.com with your order number and the reason for the return.
Kid’s Dream will provide a prepaid return shipping label. We are unable to offer free shipping on eligible item(s) returned. We will deduct a standard $7 return shipping fee from your refund when processing the return.
Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of the Return Assurance is nonrefundable.