Shipping & Delivery
SHIPPING LEAD TIMES
Once your order is received, items will ship within 1-5 business days if stock permits. If the item is unavailable, we will contact you immediately. Custom dresses will ship within 2 weeks. If you need your order rushed or by a specific date, please get in touch with our team.
Phone: (213) 205-8513
sales@kidsdreamus.com
DELIVERY GUIDELINES
| METHOD | RATE | SHIPPING TIME (EXCLUDING PROCESSING) |
| Standard (Orders over $50) | Free | 5-7 business days (based on location) |
| USPS Ground Advantage | Calculated in Checkout | 5-7 business days (based on location) |
| UPS Ground | Calculated in Checkout | 1-5 business days (based on location) |
| USPS Priority Mail | Calculated in Checkout | 1-3 business days (based on location) |
| UPS 3 Day Select | Calculated in Checkout | 3 business days |
| UPS 2nd Day Air | Calculated in Checkout | 2 business days |
Estimated delivery times are to be used as a guide only and commence from the date of dispatch from our Los Angeles distribution center. A shipment notification will be sent to the email address provided at the time of order with a tracking number. We are unable to redirect orders once items have been dispatched.
Unless specifically requested via phone or email, packages do not have insurance, and a signature is not required.
If you would like insurance or a signature required for your package, contact us at (213) 205-8513 or sales@kidsdreamus.com within 24 hours of placing your order, and we can assist you in adding these delivery options.
While unfortunate and upsetting, once your order is confirmed delivered by the shipping company, we are not liable for any subsequent issues, including delays or package theft. Please be aware that you have a delivery coming; keep an eye on the tracking information so someone can receive the package or leave directions for deliveries to a safe location (example: 'leave the package with a neighbor if there is no answer') to minimize your risk.
If you have any questions, please don’t hesitate to contact us at sales@kidsdreamus.com.
When placing an order for multiple items, and one item is a preorder, your entire order will ship once the preordered item becomes ship-ready. If you would like to receive information about your order, please feel free to email us at sales@kidsdreamus.com.
FREE USA SHIPPING ON DRESS ORDERS ABOVE $50
We offer free domestic shipping for dress orders totaling $50 or more before taxes or any fees. Packages will ship for free using standard shipping service.
Free standard shipping is only sent via USPS on all orders over $50 within the US, including Hawaii, Alaska, PO Boxes, and Military addresses. Packages do not have insurance, and a signature is not required. If you have any questions, please don’t hesitate to contact us at sales@kidsdreamus.com.
CUSTOMS, TAXES AND FEES
Kindly note that customs, taxes, duties, and collection fees may still apply. All duties and/or taxes are the responsibility of the customer.
DISCOUNT CODES
Discount codes cannot be applied to custom cuts, special sizes, custom colors, or custom fabric products. One discount code can be applied per order, and discount codes cannot be "stacked" within an order. In the event of exchanging a product purchased with a discount code, the discount % cannot be passed onto the new item's price. The money paid will be applied to the full price of the item for which you are exchanging. If you have any questions, please don’t hesitate to contact us at sales@kidsdreamus.com.
INTERNATIONAL DELIVERIES ONLY
This information is only relevant for deliveries made outside the United States.
Please note that all shipments outside the USA may be subject to Import Duty / Tax / VAT, which are levied once a shipment reaches your country. We are not responsible for any delays caused by destination customs clearance processes. All efforts are made to minimize any cost and/or delay.
As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be paid by the recipient of the parcel. Such charges are not included in the purchase price of Kid's Dream products. We will not be responsible for the payment of any Import Duty / Tax / VAT under any circumstances.
We are not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed.
When ordering from Kid's Dream you agree to pay any Import Duty / Tax / VAT which may be imposed by your country's government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order, you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.
Customs policies vary widely from country to country, and customs duties are not always applied. Each country has its own rules for determining whether Import Duty / Tax / VAT will apply. Some countries only charge customs duties if the parcel has a value over a certain amount or does not apply to children's clothing. Based on your country's customs rules, it is possible that your parcel will fall below that threshold level.
If this is a concern, we suggest contacting your local customs/import/mail departments for rates before you place an order to avoid any surprises.